TravelEnvy versus Travelocity. The Story Of the Shoes.
Updated: Aug 25, 2018
Why use a Travel Agent versus an online booking site like Expedia or Travelocity?
Let us tell you the story of the shoes.
This is a true story. Last month we had a client contact us who had just returned from a trip to Huatulco. She had left an expensive pair of tennis shoes in her room. She reported to us that to our surprise, the hotel still had the shoes! (Kudos to Secrets Huatulco and their amazing staff for this impressive feat in itself!) But the cost of shipping these shoes back to the United States would of been over $100 USD, so she asked if there was anything we could do.
Knowing we had an amazing, sweet couple who was arriving at this resort in the next couple weeks we contacted them to see if they could make a shoe pickup on behalf of our other clients. They were more than willing. So we arranged it thru the concierge at Secrets Huatulco for this other couple to pick up the shoes. Then we met the other couple after they returned from their vacation for shoe handoff, awarding them gratitude and a TravelEnvy tee shirt for their efforts.
And now the shoes are back with the original owners who had left them in the bottom of the closet in their hotel room in Mexico a month before.
What do you think would of happened if the client booked their trip through Expedia or Travelocity?? WHEN YOU BOOK WITH TRAVELENVY YOU ARE AN IMPORTANT CLIENT...NOT JUST A RESERVATION NUMBER. Lori and Bonnie go the extra mile to make sure all aspects of your vacation meet your expectations. With our 24/7 support you truly never travel alone...and neither do your shoes.